Cerum Flow AI Chatbot Integration

Introduction

Since December 2023 we have added a new and innovative feature to our templates, namely integration with the Cerum Flow platform.
This allows your app to have an AI-powered chatbot, that will answer any customers’ questions, within the framework of uploaded content.
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Please note that this is a paid feature, thus, to use it within your app, a paid subscription to the Cerum AI platform is required! Find the subscription plans pricing available here: https://www.cerum.ai/flow

Features

  • Identify high-value prospects within your contacts, and leverage actionable insights to engage them more effectively.
  • Equip your customer support team with an AI-powered assistant that leverages your company's knowledge base. Swiftly address customer queries, enhance customer satisfaction, and drive customer loyalty.
  • User data is Separated Automatically. Cerum Flow platform already separates (partitions) the data so that logged-in 'User A' only has access to their data and not 'User B's private & sensitive data.

Templates with included AI Chatbot feature:

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Please note that chatbots within our templates are trained with documents made out of our supporting documentation, namely the following articles: ➑️General FAQs ➑️How to create a bug report ➑️How to use Rapid Dev blocks So they can answer any question mentioned there! To make the chatbot smarter, upload your own documents in our demo apps and give it a try! πŸ˜‰

How to Setup

I. Instruction for application owner:

Create & Insert Cerum Flow API keys

  • After login, once you have selected a subscription plan, enter the account dashboard and select the β€œAPI Keys” tab. Press the β€œCreate New API Key” and enter a name for your project.
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  • Add the created API key to the Cerum Flow plugin fields:
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Create Prompt templates according to your project requirements.

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There is no need for any special codes here. The Cerum Flow platform understands instructions given in simple phrases. See example below:
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Create application dedicated chatbot:

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In Template Editor, find the Cerum Flow plugin element.

Take the created chatbot ID from the β€œChatbots” tab and insert it into the Cerum Flow plugin element.
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II. Instruction for application admin user:

Upload documents for chatbot training

On the application admin dashboard page, upload documents that will be ingested by the platform, to reply to application visitors’ questions.
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The platform recognizes the following file formats: PDF*, CSV, JSON, and DOCX. *On the PDF files, please be sure that they don’t contain forms, which might not be unrecognized, regretfully.
See an example from the HomeBnB template:
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All uploaded documents are visible both in the application (All Chats tab) and in the Cerum Flow dashboard (uploaded documents are also identified by uploader user ID):
In template:
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In Cerum Flow dashboard:
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III. See all chats

Both in template:
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and in the Cerum Flow dashboard:
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Video Instructions

Frequently Asked Questions

Do I need an openAI Key?

Nope, token usage is covered by us on all plans! Tier's are based on a number of messages.

How many files can I upload?

Unlimited amount on all plans!

How many chatbots can I create?

Unlimited chatbots!

Does 1 request count as 2 messages?

Nope, a message sent & receivedΒ in your bubble app only counts as one message

Is my data secure?

Yes we use several authenticationΒ methods and store our content on encryptedΒ servers with supabase (HIPAA & SOC 2 compliant)

Can I have 2 or more applications with separate chatbots and separate ingested documents?

Sure thing, for that, within the upload action, the current user Sub-User ID is used, so:
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Have a question, or suggestion, or encountered an issue? πŸ€·β€β™‚οΈ Please contact us by sending an email to: support@rapidevelopers.com
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Want to report a bug? Please follow this guideline!

See additional information:

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Cerum Flow Documentation: click here
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Ask Cerum Flow Data Query Workflow action: click here
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[For Each User] Direct Data Ingestion from Bubble: click here